Cagi Time's Privacy Policy
— Your data, our responsibility

Cagi Time only collects information that is necessary to deliver the best gaming experience, keep transactions secure, and meet legal obligations. We do not collect any personal data beyond what is required.

Every piece of data collected on Cagi Time serves a specific purpose. We never use your information for unnecessary purposes or sell it to third parties.

• Account management: Your personal information is used to create, verify, and maintain your Cagi Time account.
• Transaction Processing: Financial information is required to process deposits, withdrawals, and bonus distributions.
• Security Assurance: IP and device data are analyzed to detect fraud, prevent multiple accounts, and block unauthorized access.
• Customer Support: Our support team may access your account information to resolve issues quickly.
• Personalized Experience: Your preferred games and playing patterns are analyzed to create relevant offers tailored to you.
• Legal compliance: To meet regulatory requirements and comply with Anti-Money Laundering (AML) and KYC obligations.
• Responsible Gaming: To identify signs of excessive gaming and take protective measures when needed.
• Promotional Communications: With your consent, we may notify you about new offers and promotions — with the option to opt out at any time.

Cagi Time never sells your data. In certain circumstances, limited information may be shared with trusted third parties — always under strict data protection agreements.

• Payment Processor: Only the information necessary to complete transactions is shared with mobile banking partners, including bKash, Nagad, and Rocket.
• Game providers: Limited data may be shared to operate third-party games available on the platform.
• Law enforcement agencies: Data may be disclosed to the relevant authorities under court order or legal obligation.
• Security Auditor: Accredited third-party auditors may be granted limited access to verify platform security.
• Business Changes: In the event of a merger or acquisition, data may be transferred — however, prior notice will be given.

Cagi Time applies the highest industry-standard technical and organizational security measures to protect your privacy. Our investment in data protection is second to none across the platform.

• SSL/TLS Encryption: All website communications are secured with 256-bit SSL/TLS encryption, ensuring bank-level security.
• Data Encryption: All stored sensitive data is protected with AES-256 encryption.
• Two-Factor Verification (2FA): Additional verification is available for account logins and large transactions.
• Firewall & Intrusion Detection: Advanced server-level firewalls and real-time threat detection systems are active at all times.
• Regular Security Audits: Regular penetration testing and security audits are conducted by independent third parties.
• Staff training: All staff receive regular data protection training and are bound by confidentiality agreements.
• Incident Response Plan: In the event of a data breach, affected users will be notified within 72 hours.

Cagi Time uses cookies and similar tracking technologies on its website. These are essential for enhancing your browsing experience and ensuring the platform functions properly.

• Essential Cookies: Essential for maintaining login sessions, security tokens, and language preferences — without these, the site cannot function properly.
• Performance Cookies: Data on which pages are visited most and how long they take to load is collected to improve site speed and performance.
• Functionality Cookies: Stores your preferred games, interface settings, and other personalization preferences.
• Analytics Cookies: User behavior is analyzed to improve the platform — all data is fully anonymized.

Cagi Time believes every user should have full control over their own data. Under international data protection laws and our own policies, you are entitled to the following rights:

Cagi Time does not retain your data longer than necessary. Each category of data has a defined retention period, set in accordance with legal obligations and legitimate business needs.

• Active Account Information: Retained for the full duration the account remains active.
• Financial transaction records: Retained for a minimum of 5 years as required by legal obligations.
• KYC Documents: Retained for up to 5 years after account closure.
• Log & Security Data: Typically deleted after 12 months.
• Marketing Information: Deleted immediately upon withdrawal of consent.
• Inactive Accounts: Data is reviewed after 2 years of inactivity and deleted where applicable.

For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated Privacy Team. We're always here to help.